FAQ

F A Q


Do you accept international orders?

Yes! Add some item to the cart you will see the shipping cost.


How long does shipping takes?

Estimated shipping times:

North America:  FEDEX priority 2-3 business days

Europe: FEDEX priority 2-3 business days

Everywhere Else: 1 to 3 weeks


How long does it take for my order to be shipped?

Order are usually shipped between 2-6 business days. 

Usually all our products are ready made.


Do you offer wholesale?

Yes, please contact us.

 

Do you offer gift wrapping?

Yes, all of our products are sent to you carefuly and safely wrapped.

 

What are the payment methods?

We accept Paypal, Visa/ Matercard or Bank Tranfer (usually is a slower transaction).

Having troubles making your payment? Please contac us.

 

Do you accept refunds?

No, make sure that you are committed to buy our products. Any problem with your order just contact us.

 

Is my transaction secure?

We take the most care and concern for your privacy while you're shopping on our website. We will never share or sell your personal information to any third party.

 

Are you environmentally friendly?

We work with a Portuguese company who makes 100% recycled cotton paper from recycled clothing using ancient techniques, so most of the paper that we use is 100% recycled. Also, most of our work is handmade using almost no electric energy, which was something we kept in mind when we got our human powered letterpress machine. In all aspects of our daily lives (including our work) we try to leave this planet a little better than we found it.


Do you offer customized products?

Yes, please contact us and tell us what you are thinking. 


May I post about your work on my blog or website? 

yes of course, just leave a link to our website and send us an email so we can help sharing.


I'd like to work for you, do you need assistants/trainees?

we are a small studio, and yet we have no ability to hire another member. 


I sent you an email and you never got back to me?

we apologize for what happened, we received many emails everyday and in times of hard work we may be a little slow to respond all emails. We will surely answer you.


>THANK YOU<


arminhoFAQ